Frequently Asked Questions
At Homereum, we're committed to making your shopping experience simple, seamless, and satisfying. Below are answers to the most common questions about orders, shipping, returns, and more.
1. Orders & Payments
Q: How do I place an order?
A: Just browse our collection, add your favorite items to the cart, and proceed to checkout. We offer a variety of secure payment options for your convenience.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are securely encrypted for your protection.
2. Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1–2 business days and typically arrive within 5–8 business days across the U.S.
Q: How do I track my order?
A: As soon as your order ships, you’ll receive an email with a tracking number and link so you can follow your package every step of the way.
3. Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition.
Q: How do I start a return?
A: Email us at hello@homereum.com with your order number. We’ll guide you through the return process and send a shipping label if applicable.
Q: Who pays for return shipping?
A: If you received the wrong or a damaged item, we’ll cover the return shipping. For all other returns, the customer is responsible for shipping costs.
Q: When will I get my refund?
A: Once we receive your return, your refund will be processed within 7 business days back to your original payment method.
Contact information:
Email: hello@homereum.com
Phone Number: +12154852433
Address: Suite #5900, 100 Balcones Drive, Austin, TX 78731, United States
Support: Monday to Friday, 9 am to 5 pm